How To Resolve Conflict with 10 Steps to Peace
It's splattered with brown spots.
It has lots of yellow things stuck to it.
It looks worn but is still very relevant.
What is IT?
It's my book by Steven Covey entitled 7 HABITS OF HIGHLY EFFECTIVE PEOPLE.
I have a copy of the First Fireside Edition published in1990. It's filled with powerful lessons in personal change and leadership that influenced my life tremendously. I still apply what I learned from Covey and include some of his concepts in my RAW Talks. This book is a classic.
"Seek first to understand rather than be understood" a key starting point that I find to be helpful to resolve conflict when dealing with people who have different opinions, needs, and expectations.
Now, more than ever, we face many disruptions and conflict. Each and every one of us can lead by example to make a positive difference in Our World by practicing the 10 Steps to Peace written by the Center for Nonviolent Communication as follows:
Spend some time each day quietly reflecting on how we would like to relate to ourselves, and
Remember that all human beings have the same needs.
Check our intention to see if we are as interested in others getting their needs met as our own.
When asking someone to do something, check first to see if we are making a request or a demand.
Instead of saying what we DON'T want someone to do, say what we DO want the person to do.
Instead of saying what we want someone to BE, say what action we'd like the person to take that we hope will help the person be that way.
Before agreeing or disagreeing with anyone's opinions, try to tune in to what the person is feeling and needing.
Instead of saying "No," say what need of ours prevents us from saying "Yes."
If we are feeling upset, think about what need of ours is not being met, and what we could do to meet it, instead of thinking about what's wrong with others or ourselves.
Instead of praising someone who did something we like, express our gratitude by telling the person what need of ours that action met.
As Real Authentic Winning Leaders, let's make the best of the remaining year, continue to be proactive and plan for 2017 to do what's right for our families, our organizations, and our community for the Greater Good with Peace, Grace, Gratitude, and Joy.