Managing Processes on Oct 20
In this session, you’ll focus on three fundamental principles in managing processes:
The Service-Profit Chain: understand how success begins with good internal service;
The Art of Delegation: determine what you can delegate and learn the 5 Stages of Delegation; and,
The Art of Working in a World of Change: learn the keys to understanding your strengths, weaknesses, opportunities, threats and trends (SWOT) of your industry, company, and area of responsibilities.